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Frequently Asked Questions
if you are unable to find
an answer to your questions in this section, you can
contact us with your
query and we will do our best to answer your query. |
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- Can I complete my PayPal payment for a previous order?
- When will my order be processed?
- How long will my order take to arrive?
- I cannot complete my membership registration
- My basket content is empty. Do I enable cookies?
- Registered mail vs. Standard mail
- What currencies do you accept?
- How can I pay?
- Do you do other product options/variants?
- Can I make a large orders?
- Out-of-Stock Items and Back Orders
- When I order a rubber sheet, do I get for both sides of my racket or just for one side?
- What is the difference between speed glue and regular glue?
- Do you have Distributors around Australia, where I can physically look at the items
- When I got my credit card statement, The payment was shown as AALL-PAINTS
- I'm having problems placing orders with this site, What am I doing wrong ?
- I received an email saying that my order was delivered, yet I still haven't received it.
- I have emailed you - but you have not responded.
- I have a yahoo account, and have sent an email, but you have not responded.
- Free Shipping Conditions
- Can I complete my PayPal payment for a previous order?
If you had made an order and had selected to pay via PayPal, and subsequently did not manage to complete the payment process the first time round. You can still complete your order by paying to our PayPal account directly (account address obtainable by email). We will re-trace your order and dispatch it in the usual way.
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- When will my order be processed?
Your orders will be dispatched promptly when we haved received confirmation from our payment partners of your payment.
You can check the status of all your orders via your members area.
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- How long will my order take to arrive?
On average deliveries can be fulfilled within 7-14 business days (subject to no interruptions on local postal services e.g. public holidays) and will be dependent upon confirmation of payment and availability of stocks. Should it take longer, we will inform you of any delays.
Please note from our experiences, orders to South America can take much longer than 14 days. All orders are shipped from Australia,Victoria, hence delivery times will vary and depends on efficiency of each country's postal systems.
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- I cannot complete my membership registration
Please check that you have compeleted all fields requested.
If you find that your country of residence is not listed then we regret that we are unable to provide our services to your country at the present time, due to certain logistical and security reasons.
Please send us an email if you feel that our decisions are premature. We are flexible and will reconsider our choices on a country-by-country basis.
If you still find that you are unable to register after this, please try again later, as it maybe due to temporary technical problems.
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- My basket content is empty. Do I enable cookies?
For your basket to work, you must enable cookies on your browser. This just allows us to keep track of your purchases while you are on our site.
We do not hold any information of a personal nature in the cookies. The information stored is only for the time that you are surfing through the pages.
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- Registered mail vs. Standard mail
With registered mail, you get the extra security that your order is not lost in the mail system. And if the worst comes to the worst, you have proof for complaint to the postal system.
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- What currencies do you accept?
At the moment, we only accept Australian Dollars (AUD), Euros (EUR), GB Pounds Sterlings (GBP) or US Dollars (USD), but you have the option to view prices in other currencies listed in the currencies box.
Please note that your banks may incur charges for dealing with foreign currencies and that the exchange rates used are not necessary 100% up-to-date and therefore prices may vary from day to day.
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- How can I pay?
You can pay by VISA, MASTERCARD, or AMERICAN EXPRESS with PayPal.
# For PAYPAL, you will have to register to use their payment system
PayPal is the most popular online payment system used on the internet. Payment are made via email from account to account..
Please note that we cannot ship goods to PO Box and similar addresses or to addresses that are not registered with the credit card.
We accept Bank Cheques or Postal Orders for Australian Customers only.
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- Do you do other product options/variants?
We usually stock the popular options available. We maybe able to get other variations through special orders. Please email us if you are interested in other product variants.
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- Can I make a large orders?
For large orders, please send us an email with your requirements and we will do our best to help. We welcome bulk buyers and usually can offer better prices.
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- Out-of-Stock Items and Back Orders
Occasionally, an item may be out of stock even though our website shows it as being in stock when you order. This can happen because we have orders coming in via phone, fax, and email, and the website inventory may not have been adjusted yet to reflect these orders that are already in the processing queue. If an item you order is out of stock, we will contact you to let you know.
Unless the item is no longer available from the manufacturer, we will give you the option of back-ordering the item.
The website will not let you add an out-of-stock item to your shopping cart. If you want to back-order an item that our website shows as being out of stock, you may write what you want in the “Special Instructions” field when checking out.
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- When I order a rubber sheet, do I get for both sides of my racket or just for one side?
Most rubber sheets are sold individually, one per package, good for only one side of your racket.
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- What is the difference between speed glue and regular glue?
Regular glue is made just to assemble paddles. Speed glue is made for players who are looking for more speed, so they use speed glue to make the rubber faster, however they have to re glue their rubber every 3 to 6 hours depending the kind of glue they are using.
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- Do you have Distributors around Australia, where I can physically look at the items
We currently have distributors located in most States of Australia, please use our CONTACT US page, and we will email back with the nearest distributor.
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- When I got my credit card statement, The payment was shown as AALL-PAINTS
Yes, that is Correct, AALL-PAINTS is the name of our Credit Card Provider, in fact it is one of the other business's we own.
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- I'm having problems placing orders with this site, What am I doing wrong ?
If you are having problems placing orders, then most probably its the cache on your computer that need clearing or Refreshing.
If you change your cache setting to the ones listed below, ,it should solve your problems
--------------------------------------------------------------------------
For Internet Explorer I use 'On Every Start of Internet Explorer' found in Internet Options -> Temporary Internet Files.
For Mozilla I use 'Once per session' under Advanced -> Cache.
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- I received an email saying that my order was delivered, yet I still haven't received it.
When you receive this email, its telling you that the goods have been picked up by the Courier company or have been delivered to our local post Office.
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- I have emailed you - but you have not responded.
I endevour to respond to all emails within 1 - 2 hours, if after this time you have not received my reply, its probably due to our email being intercepted as spam. Your only option is use our alternative contact information on the Front Page.
MSN: robertkatsipis@hotmail.com
Skype: pingpongrob
Or alternatevely Phone me on: 0419 335 219
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- I have a yahoo account, and have sent an email, but you have not responded.
We are currently working with the Tech People at Yahoo, in resolving this problem.
Please use our alternative email address.
affordablett@yahoo.com.au
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- Free Shipping Conditions
All orders over the Value of $250 will be shipped with Regular mail for Free, providing they are shipping to Mainland Australia.
Large bulky items such Table Tennis Tables & Robots or Bulk Bats will not be shipped for Free.
Wholesale Customers are exempt from free shipping, and the value of the shipping will be added to your order.
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Thursday 18 March, 2010 |
4165663 requests since Monday 04 December, 2006 |
Copyright © 2006
Affordable Table
Tennis
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